Contact us联系我们

Email support邮件支持

Questions, bugs, billing, refunds, or privacy requests:产品问题、bug、付款、退款或隐私请求:

[email protected]

24/7: our AI support assistant answers first. If it can't solve your issue, it passes it to a person, who replies within 24 hours.7×24 小时:AI 客服助手先行解答;解决不了会转给人工,24 小时内回复。

Reporting a problem?反馈问题时请提供

• The chat site you were using你使用的聊天网站
• Your browser and version浏览器及版本
• Chuyi version (shown in the extension menu)初译版本号(在扩展菜单中查看)
• What you expected vs. what happened (a screenshot helps — please hide private messages)预期结果与实际情况(截图更好,请遮住私人消息)

Public Telegram group公开 Telegram 用户群

Post suggestions and feedback, vote on ideas, and get updates from other users and from us.在群里提建议、反馈问题、为新功能投票,与其他用户和我们交流。

Join the Telegram group加入 Telegram 群

Please don't post private chats, payment details, or license keys in the group — email us for account issues.请勿在群里发布私人聊天、付款信息或许可证密钥,账户问题请发邮件。

Business details经营信息

Chuyi is operated by an individual sole proprietor based in Saskatchewan, Canada. Support is by email ([email protected]) and our public Telegram group; we do not offer phone support. Our company entity name will be added once business registration is complete. For billing questions about a specific order, you can also contact our payment provider via the link in your receipt.初译由一名加拿大萨斯喀彻温省的个人独资经营者运营。客服仅通过邮件([email protected])和公开 Telegram 群提供,不提供电话客服。公司注册完成后,我们会在此更新公司名称。具体订单的付款问题,也可以通过收据中的链接联系支付服务商。